When will my gift card be sent to me?
Your eGift Card is delivered digitally and will be sent to your nominated email address immediately after you complete your purchase.
How long is the gift card valid for?
Your recipient will have 3 years in which to use their Gift Card from the date you purchased it.
Can I give an experience rather than a dollar value?
Certainly! You can select either an experience or dollar value when creating your gift card. When gifting an experience, please note you won’t be able to gift a specific route, like a Yarra Valley Mystery Picnic, but you can gift a Mystery Picnic for two so that the recipient will be able to choose.
If I choose an experience can the recipient swap it for something else?
Yes they can! When redeeming their gift card the lucky recipient will be able to choose any experience they like.
Can you accommodate for dietary requirements?
Absolutely! Your recipient is able to choose from our available dietary options (vegan, vegetarian or gluten-free) at the time of booking to tailor their experience.
How do I purchase multiple Gift Cards?
At this stage, you need to order and pay for each gift card one at a time. We allow you to add a personal touch to each gift card with the recipient’s name and special message, so we ask that you purchase them one by one and then you'll receive an individual email for each, allowing you for easy forwarding or printing of your gift card.
Can I get a physical gift card?
Unfortunately we do not offer physical gift cards at this time, however, the eGift comes on a beautiful design that is ready to print. You can email it to your recipient or print the gift card to put inside a greeting card or package it with a hamper, nice bottle of wine or another gift.
I have a gift card, how do I redeem it?
Simply find your perfect experience online, during checkout you'll have the option to add a Gift or Coupon code. Enter your unique code in this field to redeem the value of your gift.
What if I don't have enough, or have too much value on my gift card?
If your experience costs more than your card amount, you will need to pay the balance using a credit card or PayPal. If you have balance remaining, that amount will be stored for future use on the same Gift Card number.
Can gift cards be used in conjunction with a discount code?
Yes! If the recipient of your gift card has a redeemable discount code they can use this when purchasing their experience.
How can I check the balance on my Gift Card?
If you’re unsure of your Gift Card balance simply email our customer support team at firstname.lastname@example.org and we’ll be more than happy to double-check your gift card balance!
Can Gift Cards be reloaded?
Unfortunately at this stage you cannot reload your Gift Card, but you can use it as part of a mixed payment method using a credit card or PayPal as well as your Gift Card.