Current opportunity

Experiences Manager

 

 

About AmazingCo

AmazingCo is an experiences platform for everyday activities and special occasions. We help our customers discover unique and amazing experiences for everyday activities and special occasions. Our mission is to help people live more fulfilling lives through time better spent.

From our founding team to the newest members, we’ve all personally seen the positive impact of time better spent with friends, family and colleagues. Today, we consciously and responsibly focus our entire business on making this happen for others.

We do this by designing and delivering our own exclusive experiences which our customers discover through our purpose built platform. A platform that also not only enables, but empowers our experiences providers to ensure seamless experience delivery that delights. In our business, customer and provider experience is king.

We are the first global-scale experiences business taking a new approach to leisure time and how people spend their everyday. A high growth, venture capital backed, technology and data focused consumer company based in Melbourne, Australia - and we’re ready to take our vision to the world!


About the role

The successful candidate will take a lead role in refining our exciting and recently launched experiences in Melbourne and Sydney, overseeing quality and efficiency. You will lead a small experience operations team, overseeing day to day activity and actively improving customer and provider experiences.

This role is varied and exciting and would suit someone highly organised with great attention to detail and a creative flair.

Responsibilities

  • Managing all day to day activities of our Mystery experiences category

  • Management of a small team of experience operators

  • Maintaining and establishing relationships with providers by phone, email or meeting in person

  • Creativity for making up clues, conversation starters, games or unique extras.

  • Continuous improvement of experiences based on feedback

  • Managing customer feedback.

Skills & Experience

  • Outstanding organisational skills

  • Relationship management

  • Negotiation skills

  • Attention to detail

  • Creativity

  • Problem solving abilities

  • Remaining cool and calm under pressure

  • Willing to travel (mainly Sydney)

  • Customer service skills

  • Team management skills

Benefits & Culture

AmazingCo is an amazing place to work! Everyone in the team plays a critical role in the company and we invest heavily in growing our team's responsibilities. The company is fast paced and ever evolving. Due to the high growth, including international expansion, we're able to offer great career opportunities.

To apply for this role please send through your resume along with a cover letter outlining why you would be a great fit for this position. We are looking for people with a spark and passion for events and experiences.

Job Type: Full-time
Salary: $50,000.00 to $55,000.00 / year


APPLY ONLINE

Submit your application via email.
Send your Cover Letter and CV to careers@amazingco.me