Mystery Experiences Manager
AmazingCo is expanding to 36 new cities in June and we are hiring 9 Experiences Managers to (1) lead the city launches and (2) run the cities ongoing. This is a once in a lifetime opportunity to secure a highly rewarding, work from home, role with real responsibility in a high growth tech company.
Note: you must be available to be in Los Angeles (expenses paid by AmazingCo) for onboarding week from 12th-19th May.
AmazingCo is an experiences platform for everyday activities and special occasions. We help our customers discover unique and amazing experiences for everyday activities and special occasions. Our mission is to help people live more fulfilling lives through time better spent.
From our founding team to the newest members, we’ve all personally seen the positive impact of time better spent with friends, family and colleagues. Today, we consciously and responsibly focus our entire business on making this happen for others. We do this by designing and delivering our own exclusive experiences which our customers discover through our purpose built platform.
About the role
Working primarily from home, the successful candidate will take a lead role in launching and running our experience catalogue in 4 cities in your region.
You will oversee a small and growing team in each city to ensure we achieve our target customer and provider satisfaction metrics. This role is varied and exciting and would suit someone highly organised with great attention to detail and a creative flair.
Launching your 4 cities
Mapping out our experience offering in each city;
Selecting and signing up experience operators;
Hiring your team;
Working with our marketing team to launch!
Ongoing management of your 4 cities
Managing all day-to-day activities of our Mystery experiences category;
Supporting customers with pre and post booking enquiries;
Managing your team of launchers, testers and assistants;
Maintaining and establishing relationships with providers by phone, email or meeting in person;
Driving continuous improvement of experiences based on feedback;
Managing customer feedback.
First and foremost, you must love experiences. To be successful in this role you need to be the kind of person that loves getting out and discovering your home city… the best walking trails, the best day trips, the best bars and eateries. You will literally be designing and managing experiences for people - to do this well you must ‘get it’.
Skills & Experience
Outstanding organisational skills
Attention to detail
Problem solving abilities
Remaining cool and calm under pressure
Customer service skills
Team management skills
You must be able to work from home with reliable internet and a private working space.
You must be available to be in Los Angeles (expenses paid by AmazingCo) for onboarding week from 12th-19th May.
You must live in one of the following cities -
Dallas (or Houston)
Benefits & Culture
AmazingCo is an amazing place to work! Everyone in the team plays a critical role in the company and we invest heavily in growing our team member's responsibilities. The company is fast paced and ever evolving. Due to the high growth, including international expansion, we're able to offer great career opportunities.
Our head office is in Melbourne, Australia but we take our remote team members seriously. We have great support systems and real career opportunities for everyone in the company. You’ll love working with this team.
To apply for this role please send through your resume along with a cover letter outlining why you would be a great fit for this position. We are looking for people with a spark and passion for events and experiences.
Job Type: Full-time
Salary: $40,000 to $45,000 / year