Experience Delivery Manager
AmazingCo is an experiences platform for everyday activities and special occasions. We help our customers discover unique and amazing experiences for everyday activities and special occasions. Our mission is to help people live more fulfilling lives through time better spent.
From our founding team to the newest members, we’ve all personally seen the positive impact of time better spent with friends, family and colleagues. Today, we consciously and responsibly focus our entire business on making this happen for others.
We do this by designing and delivering our own exclusive experiences which our customers discover through our purpose built platform. A platform that also not only enables, but empowers our experiences providers to ensure seamless experience delivery that delights. In our business, customer and provider experience is king.
We are the first global-scale experiences business taking a new approach to leisure time and how people spend their everyday. A high growth, venture capital backed, technology and data focused consumer company based in Melbourne, Australia - and we’re ready to take our vision to the world!
About The Role
The successful candidate will take a lead role in organising the operational delivery of our Melbourne based hosted events. You will manage a team of 15-25 hosts.
The role is varied and exciting and would suit someone energetic who is great at organising people.
Manage a team of experience hosts
Recruiting and training
Providing regular feedback
Rostering hosts onto events and ensuring hosts are well prepared
Achieve Delivery Targets
Achieve target customer NPS
Achieve target provider NPS
Achieve target payout ratio
Achieve target efficacy rate
Take an active role in rolling out new experience types with hosts
Understand the new experience and get involved
Train hosts and ensure we have all the necessary equipment stocked (preparing kits)
Managing customer feedback
Immediate feedback resolution
Regular analysis of feedback trends which leads to experience and process improvements
Post-booking customer support and administration
Manage the Internal Facebook Page
Skills and Experience
Outstanding organisational skills
Team management experience
Relationship management skills
Strong problem solving abilities
Attention to detail
Hands-on (willing to get involved in new experiences and actively train hosts)
Full time role
Salary $45 - 55k
Submit your application online here.